Do you have an appliance that’s not working properly? When something important that you rely on daily stops working, it can be frustrating. You need to have it fixed fast, but you don’t know who to call. Finding a reliable appliance repair company doesn’t have to be hard. You just need to know what to look for and how to find it. Here’s what to do.
Take Your Time
This may be difficult if an important appliance is suddenly out of order, like your refrigerator, but don’t just call the first appliance repair service you see. Take your time to look at their website and read reviews. Make sure they have experience with the type of appliance you need to have repaired. Not every appliance repair service handles all types of home appliances, but they may say they do just to secure your business. Slow down and you’ll have a better chance of finding a repair service you can trust.
Don’t Just Choose the One with the Lowest Service Fees
It is wise to compare service fees between appliance repair companies, but that shouldn’t be the only factor in your decision. The company with the lowest service fees may be hurting for business, possibly for good reason, such as poor customer service. And the initial service fee is just one element in the total cost of your appliance repair. Find out whether or not your initial service fee will be applied to the overall cost of your repair, which is typical of most reliable appliance repair services. Ask if they bill by the hour or charge a flat fee.
Ask for Recommendations
Word of mouth is still one of the best forms of advertising. Ask your friends, coworkers, neighbors, or other people you trust if they have an appliance repair company they would recommend. When someone can personally vouch for the quality of service they received, it’s a strong vote of confidence for that company.
Go With a Local Company
There are many appliance repair companies that are nationwide franchises. While they may claim to be able to fix any type of appliance, they may not be the best choice. A local company relies on their reputation in the community to keep their business going, whereas a large franchise may be relying on their name alone. Local businesses are invested in the community they serve, and by choosing them for your repair needs you are also investing in your own local economy.
Reviews Are Helpful, But Not Everything
It is wise to read reviews of any business before hiring them. Be wary of any company that has too many negative reviews, but take the time to read the negative reviews as well as the positive. Also notice how the company responds to negative reviews and how the situation was remedied. How a business handles customer complaints can speak volumes about their customer service.
Before you schedule a service appointment and have an appliance repair technician sent to your home, you should ask some questions. Once the technician arrives, you are already out the initial service fee, so ask your questions over the phone beforehand. Examples of good questions include:
- What forms of payment do you accept?
- Are you licensed in this state?
- Are your technicians insured?
- What kind of guarantee or warranty do you offer on your services?
- Do you charge after hours or emergency fees, and if so, what are your regular hours and how much more are these fees?
If you have other questions, be sure to ask everything before scheduling an appointment.
Trust Your Home Appliances to America’s Appliance Repair
If you’re looking for a local appliance repair company you can trust, contact America’s Appliance Repair. We provide a complete range of appliance repair services in Austin and the surrounding area. Our technicians are not only licensed and insured, but are trained to diagnose and repair all major appliance manufacturers and models. We are happy to answer any questions you may have.
Call (512) 351-7624 or contact us today to schedule a service appointment. We look forward to becoming your trusted appliance repair company.